Built once, then they just run.

None of this is clever. It is the follow-up you already know should happen, moved off the list of things a person has to remember.

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System 01

Missed call text back for contractors

A call rings out. Within seconds the caller gets a text from your business number: an apology, a question about what they need, and a way to answer without dialling again.

The reason this works is not the speed on its own. It is that a text survives. A voicemail asks the caller to wait and hope; a text sits in their hand and can be answered from a job site, from a meeting, from anywhere they could not have taken a call in the first place. The lead stops being time-sensitive.

Replies come into one place with the caller's number and what they said, so whoever picks it up is not starting from a blank screen. Anything urgent routes to a person immediately.

How a missed call actually goes

  1. The call rings out Trigger

    Nobody could get to the phone.

    Today It goes to voicemail.

  2. A text goes out within seconds Action

    From your business number: an apology, a question about what they need, and a way to answer without dialling again.

    Today Nothing goes out at all.

  3. They answer from wherever they are Reply

    A job site, a meeting, anywhere they could not have taken a call in the first place.

    Today They call the next number on the list.

  4. It lands in one place Handoff

    The caller’s number and what they said, so whoever picks it up is not starting from a blank screen. Anything urgent routes to a person immediately.

    Today If there is a voicemail, somebody finds it later.

The lead stops being time-sensitive.

See what this is worth for your shop

An illustration of the sequence, not a recording of a live run. What it does in your shop depends on the tools you already use.

System 02

Automated review requests for contractors

When a job is marked complete, the request goes out. Not a week later, not whenever someone gets to it — right then, while the customer is still glad you came.

Almost every shop we talk to knows reviews matter and almost none of them ask consistently, because asking is awkward and it is nobody's actual job. Making it automatic removes both problems at once.

The message goes out under your name, in your words. Customers who had a rough experience get routed to you privately instead of to a public form, so you hear about a problem before the internet does.

How a review request actually goes

  1. The job is marked complete Trigger

    That is the whole trigger. Nobody has to remember.

    Today That is where it ends.

  2. The ask goes out right then Action

    Under your name, in your words, while the customer is still glad you came. Not a week later, not whenever someone gets to it.

    Today Nobody asks, because asking is awkward and it is nobody’s actual job.

  3. A happy customer leaves the review Reply

    The ones who would say something good are the ones nobody got around to asking.

    Today They would have, if anyone had asked.

  4. A rough one reaches you first Branch

    Routed to you privately, not to a public form.

    Today You hear about it when you read it online.

Making it automatic removes both problems at once.

See what this is worth for your shop

An illustration of the sequence, not a recording of a live run. What it does in your shop depends on the tools you already use.

System 03

Appointment reminder automation

Confirmations when the job is booked, a reminder the day before, and a heads-up when someone is on the way. All of it sends itself.

A no-show is not just a lost hour. It is a truck, a tech, and a slot that someone else wanted. Reminders are the cheapest fix available for it, and they are the first thing that stops happening the moment the week gets busy.

Customers can confirm or reschedule from the message, which means a cancellation reaches you the night before instead of when the van is already parked outside.

How a reminder actually goes

  1. The job gets booked Trigger

    A confirmation sends itself straight away.

    Today It goes in the calendar and that is it.

  2. A reminder goes out the day before Action

    Sent whether or not anyone in the office remembered.

    Today This is the first thing that stops when the week gets busy.

  3. A heads-up when someone is on the way Action

    The customer knows the van is coming before it turns onto their street.

    Today They find out when it pulls up.

  4. They confirm or reschedule from the message Reply

    A no-show is not just a lost hour. It is a truck, a tech, and a slot somebody else wanted.

    Today You find out when the van is already parked outside.

Reminders are the cheapest fix available for a no-show.

See what this is worth for your shop

An illustration of the sequence, not a recording of a live run. What it does in your shop depends on the tools you already use.

System 04

Estimate to invoice automation for contractors

The estimate goes out and then chases itself on a schedule. When it is approved it becomes an invoice without anyone retyping the line items, and if the invoice goes unpaid the reminder is automatic too.

This is where most of the recoverable money in a shop actually sits. Not in new leads — in the quotes already written and the invoices already earned, both waiting on somebody to follow up.

It connects to the tools you already use for quoting and invoicing wherever it can. We would rather wire up what you have than move you onto something new.

How an estimate actually goes

  1. The estimate goes out Trigger

    Written once, from the tools you already quote in.

    Today Same — and then it sits.

  2. It chases itself on a schedule Action

    Not in new leads. In the quotes already written.

    Today It waits on somebody to remember.

  3. Approval turns it into an invoice Action

    Without anyone retyping the line items.

    Today Somebody retypes the line items.

  4. An unpaid invoice reminds on its own Action

    The same follow-up, on money you have already earned.

    Today The reminder is a job for a person who already has one.

This is where most of the recoverable money in a shop actually sits.

See what this is worth for your shop

An illustration of the sequence, not a recording of a live run. What it does in your shop depends on the tools you already use.

How the work actually goes

  • We audit how a lead moves through your shop today, before we propose anything.
  • We build against what you already run, and say so plainly when something genuinely has to change.
  • We turn it on one system at a time, so nothing goes dark while it is being connected.
  • We keep running it. You do not get a login and a manual and a good-luck handshake.

Start with the audit

See which of these you actually need.

Probably not all of them, and sometimes something that is not on this list at all. The audit tells you which ones would move something, and which would just be noise.

Start here